REFUND AND RETURNS POLICY  

At Shopsivia, customer satisfaction is our highest priority. To provide a seamless and convenient shopping experience, we have established a comprehensive Returns & Refunds Policy that clearly defines the process for handling return and refund requests efficiently.

Return Eligibility & Guidelines

Customers may initiate a return request within 48 hours of receiving their order. To be eligible for a return, the following criteria must be met:

• The product must remain in its original, unused, and undamaged state, with the original packaging intact.
• All tags, invoices, and additional materials must be unaltered and included with the return.

To ensure a smooth return process, customers are encouraged to retain the original packaging until they are fully satisfied with their purchase.

Process for Initiating a Return

Customers can request a return using one of the following methods:

• Email Request: Send an email to pagelyfetechnologiespvtltd@gmail.com within 48 hours of receiving the order, specifying the return request. Our support team will assist with the necessary steps.
• Online Submission: Log in to your account on our website, navigate to the returns section, and follow the instructions to submit a return request.

Upon receiving the request, our team will assess the details and provide further guidance to facilitate a smooth return process.

Refund Policy & Processing Time

Once the returned product is received, our team will conduct a thorough inspection to confirm it meets the return eligibility conditions. If the return is approved, a refund will be initiated within 5 to 7 business days and credited to the original payment method used at checkout.

Refunds are applicable only for items that comply with our return guidelines. Products that exhibit signs of use, damage, or tampering will not qualify for a refund.

Non-Returnable & Non-Refundable Items

Certain items are not eligible for returns or refunds due to hygiene, safety, or product integrity reasons. These include:

• Innerwear & Lingerie: Returns are not accepted due to hygiene protocols.
• Swimwear & Activewear: These products are non-returnable as they come into direct contact with the skin.
• Customized & Personalized Items: Items that have been tailor-made or personalized cannot be returned or refunded.
• Clearance & Sale Items: Products purchased at discounted prices or during sales are final and not eligible for return.

Customer Support Assistance

For any inquiries or further support regarding our Returns & Refunds Policy, please reach out to our customer service team at pagelyfetechnologiespvtltd@gmail.com. We are dedicated to providing prompt assistance and ensuring a satisfactory shopping experience.