CANCELLATION POLICY  

At Pagelyfe Technologies Private Limited, we are committed to offering a seamless and hassle-free shopping experience. We understand that situations may arise where you need to cancel an order, and we aim to make the process as simple and transparent as possible. This policy explains the terms and steps for order cancellations. If you require any assistance, our customer support team is available to help. Thank you for choosing Shopsivia—your satisfaction is our top priority.

Eligibility for Cancellation

We strive to accommodate cancellation requests whenever possible, but approval depends on several factors. Orders that have already been processed or shipped may not be eligible for cancellation. Additionally, custom-made or personalized products may be subject to specific cancellation conditions. You can check your order status through your account dashboard or contact our support team for further details.

To increase the likelihood of a successful cancellation, we recommend submitting your request as early as possible. Once an order enters the shipping phase, cancellation may no longer be an option, and additional fees may apply. Additionally, promotional or discounted items may have unique cancellation terms. Our goal is to maintain a fair and transparent process while ensuring a smooth shopping experience for all customers.

Cancellation Timeframe

Customers may request order cancellations within a specific period after purchase, depending on the order’s processing stage.

Once an order has been processed or shipped, it may no longer be eligible for cancellation. You can get information about your order status in your account dashboard. During high-demand periods or sales events, cancellation windows may vary. While we strive to provide flexibility, efficient order management is necessary to serve all customers effectively.

Steps to Cancel an Order

For a hassle-free cancellation process, please follow these steps:

• Log in to your account and go to the Order History section.
• Select the order you want to cancel and click the Cancel Order option.
• Follow the on-screen instructions to submit your cancellation request.

If you encounter any issues or need additional assistance, our customer support team is ready to help. Please note that cancellations are only accepted within the designated timeframe and before an order has been processed or dispatched. Once an order has been shipped, cancellation is no longer possible. We appreciate your cooperation in following these steps for a smooth process.

Exceptions to Cancellation

While we strive to accommodate cancellations, certain exceptions apply. Orders containing personalized or customized products cannot be canceled once production has started. Additionally, orders that have been processed, packed, or shipped are ineligible for cancellation.

Certain promotional, clearance, or exclusive items may also be subject to cancellation restrictions, which will be clearly mentioned at checkout. We encourage customers to carefully review product details and applicable cancellation policies before finalizing a purchase. If you are unsure about an item’s cancellation eligibility, our support team is available to provide guidance. We appreciate your understanding as we balance customer convenience with efficient order processing.

Legal Disclaimer

We make every effort to maintain clear and accurate cancellation guidelines, but this policy may be updated or modified without prior notice. While we strive to keep website content current, we cannot guarantee that all information is error-free or reflects real-time updates. By using our services, you acknowledge and agree that we are not responsible for any claims arising from reliance on this Cancellation Policy.

We reserve the right to cancel or decline orders at our discretion, especially if they violate our terms of service or appear fraudulent. If there are discrepancies between website content and other communication channels, the information displayed on our website will take precedence. By placing an order, you agree to the terms outlined in this Cancellation Policy.

For any questions or further clarification, please contact our customer support team at pagelyfetechnologiespvtltd@gmail.com before completing your purchase.